Your information is confidential

We are dedicated to keeping your personal health information confidential. We don't disclose any confidential information that can be identified as yours or traced back to you unless required by law, or unless you give us permission beforehand.

Discussion groups are public

The discussion groups section of the site is a public area. If you post a message there, anyone with a Advanced Care PSWRD can read your message, along with your screen name. Please consider this before posting personal information in the discussion groups. All other areas, like appointment requests, health assessments, questions to the pharmacist, are strictly confidential.

Keep your PSWRD secret

If you share your Personal Identification Number (PSWRD) with others, they will also be able to access some of your personal information. We strongly encourage you not to share your PSWRD. Protect your Advanced Care PSWRD at least as carefully as you would protect your bank's ATM PIN.

Authorized staff can see your data

As long as you don't give out your PSWRD, any confidential information you send or receive on this web site can be seen only by you and Advanced Care staff who have a "genuine business need."

By "genuine business need," we mean:

Direct patient care. For example, if you send a non-urgent appointment request through this web site, our appointment clerks need to see that request in order to make an appointment for you.

Maintaining the web site. Sometimes our technical staff may view data in the course of their work. We have special rules to make sure they do this only for legitimate reasons.

Research and evaluation. In order to keep improving our services, we compile data from users of this web site. None of the data published can be traced back to an individual. For example, we might say, "20% of our users requested an appointment with a pediatrician." We will never say, "Jane Smith requested an appointment with a pediatrician."

These guidelines are spelled out in more detail in our formal policy statement.

We use secure technology

In addition to our privacy policy, we also take the technical side of security very seriously.

Our PSWRD system makes sure that someone who logs on with your Advanced Care medical record number really is you.

All communication between your computer and our web servers is encrypted. Encryption prevents your information from being intercepted.

Our servers are behind a complex series of firewalls. Firewalls add an extra layer of security.

We store member data in a way that maximizes security and confidentiality.

Always exit your browser when you are finished using Advanced Care. This helps preserve the confidentiality of your data (e.g. to prevent other people from using your computer to access any of your Advanced Care information).

Comments to Webmaster

© 2002 Advanced Care Inc.

Legal Disclaimer

Confidentiality and Security